Company Policies

Please read our privacy, shipping and refund policies carefullybefore you complete your purchase with us. We pride ourselves in providing you with excellent services. We ask that you carefully check the size chart when purchasing our clothing to ensure you order the correct clothing size . All sizes are in USA measurement and you must ensure their equivalent in UK or European size is selected if you are based outside the USA. We cannot be held responsible for wrong selection of sizes. If you are in the UK, you must be aware that a USA size 12 is equivalent to UK size 14 in ladies apparel and so forth. For more clarification do contact us and we will be happy to assist you. Do enjoy your shopping with us and tell your friends about our great offerings . We offer 15% to loyal customers that shop regularly with us and introduce friends and relatives. Your friends and relatives will also be able to save up to 15% off their purchases with us.

Our Payment Terms

We accept payment by:

Paypal
Credit Card
BACS/ TT/Bank Transfer
Cheques
Western Union

We only send goods out after your funds are cleared and the higher the value of the order the more important for us to ensure that the funds are cleared by your credit card or Paypal before we can send your goods out.
For large orders of more than $500, we may at our discretion request additional verification of your identity, where payment is made by Credit Card. We have to do this to mitigate against the abuse of third party credit card and we hope that you can understand our policy.

Returns & Shipping Policy plus more information

We ship worldwide from the USA. For international customers, we strictly recommend your order value is no less than $170. International orders below $170 will attract an additional minimum admin and handling fee of $30-$35.

We also do Next Day Delivery in the USA for limited collections - read below.

UK residence can shop from this site and contact us on 0845 226 4315. If you prefer to shop in pound sterling then visit www.bssretail.net. BSS Retail is an online retailer of exclusive high quality women formal evenning dresses, cocktail dresses, church and executive suits, handbags, jewelries, as well as luxury gift sets and beauty products. The fastest way to get a response from us is via email to info@bssretail.net . You can also use the contact us form on this site.

Please ensure that you carefully check the size chart when selecting your clothes. All women suits and dresses are in USA sizes. We also ask that you provide us with all the required information to ensure we promptly process your order. Failure to do so will result in delays in processing your order. Please read our policies carefully as by purchasing from this site you agree to the full terms and conditions on this site. We can do next day delivery for USA customers in limited collections- Sussana, Terramina, Donna Vinci, Lisa Rene, Chancelle, Anabelle Dresses, Ben Marc, Stacy Adams, Fifth Sunday and Milano. Next day delivery shipping fee starts from $75, depending on customer delivery address. Once you have placed your order and mark it clearly as next day delivery, we will contact you for the additional shipping fee if neccessary. Next day delivery order should reach us no later than 11.00am EST

Customers in the United Kingdom and outside the UK can return an item purchased from us for an exchange or store credit. However to minimise returns, please ensure that you check the size chart before you make your order to avoid the risk of selecting the wrong size of garment. If in doubt, please contact us for clarification. Our clothing lines are of the highest quality and so we want you to have a good experience with us.

If you are dissatisfied with any item you receive, because it is not as described on our site or subsequently email communication, wrong color, wrong style, wrong size, delivery well after agreed deadline, damaged before reaching you, we will gladly take back or exchange the item when returned within 7 days from the day you received it. This means that within 48 hours of receiving the items, you must check that they are right for you and you must contact us, informing us about your intention to return the items you purchased. Simply contact us to receive a Return Authorization Number. DO NOT send any items back without first obtaining your Return Authorization Number. Doing so will delay the process of your credit/exchange. You can then return the item in its original condition for a refund, exchange, or store credit. Items must be in exact original condition with all tags and must not show any signs of being worn. Should you decide to be refunded for your returned items, they are subject to a 15% restocking fee. Shipping is non-refundable. Your credit card will not be charged until your item(s) have been shipped.

For returns, please allow 1 billing cycle on your credit card to see your credit. Thank You and we look forward to doing business with you If you have any questions or concerns please contact us via email or by phone.

All orders are shipped directly from our USA warehouse (with the exception of Le Vele beddings) which are shipped UK warehouse. For customers outside the USA, please be aware that our prices do not include VAT and customs charges and so you are respoonsible to pay customs or VAT charges on your orders placed with us in your local country. We may use Fedex, UPS, DHL, USPS or US Postal Services (Standard or priority Express) from the USA or Royal Mail in the UK. Please allow two complete business days for your order to be processed. And a further 3-5 business days for your order to reach you if you are in the USA (except for Elite Champagne, Aussie Austine, Champagne Italy which usually takes 7-10 business days depending on the demands at any one point in time and your delivery location ). Customers outside the USA must allow up to three weeks although in most cases, you will receive your order within 12 business days after orders are processed. We will notify you of your tracking number when the order is processed and shipped out. Please keep an eye on your email as this is the best way to stay in contact with us. Regretably we cannot call all customers who want to discuss their orders as this takes time away from processing orders quickly. We will however, endeavour to keep you informed of the status of your order and notify of any delays in writting via email. We strongly recommend you select from collections we can do next day delivery for, if you need your dress faster. Finally, we want you to have a positive experience and so it is important that you provide us with all the information required to ensure your order is processed and delivered on time.

We ship worldwide and the prices on our website do not include shipping cost . For deliveries outside the USA, after you have ordered and paid for your items, we will check and get back to you with the correct shipping cost based on your delivery address in cases where you have underpaid or overpaid the shipping cost. To track your order, we will send you your tracking number once the item is shipped out and if you do not hear from us simply email us at info@bssresponders.com and we will send your tracking number in the response email.

Wholesale Account - Suits/Dresses/Bags etc Only

We open wholesale account for some lines and you will need to contact us directly about this. All wholesale orders are final. There is a no return policy on them except for damaged items.

For wholesale shopping, you will need to use a Wholesale Coupon Code listed below as all prices on the site are retail prices. The wholesale code offers you discount when you check out and before you make your payment.

Wholesale Codes & Minimum Order Quantity

1. Please use Code= 'WHOLESALEOTHER'- for the following collections:

Enfrench Collection- Min order of 1 box of 12 dresses same styles or $700.

Marsoni and Night Studio Collection- Mix and match and minimum order should be 12 dresses or $700.

Elite Champagne, Champagne Italy, Aussie Austine Collection - Mix and match and minimum order should be 12 dresses or $700.

Ben Marc, Fifth Sunday, Stacy Adams, Executive Suits, Misty Lane Collection- Mix and match and minimum order should be 12 dresses or $700.

Nubiano, Divine Denim, GMI, Simply Divine Collection- Mix and match and minimum order should be 12 dresses or $700.

Chancelle and Tango Collection - Mix and match and minimum order should be 12 dresses or $700.

Annabelle Dresses, Dorinda Clark, Sussana, Teramina Collection- Mix and match and minimum order should be 12 dresses or $700

Tally Taylor, Loriah Knit, Odeliah, Daniella- minimum should be $700 or six dresses

Mens Church Suits - minimum six suits or order value of $700.

2. Please use Code = 'WHOLESALEDVC' for Donna Vinci, DVC, Donna by Donna Vinci and Lisa Rene Collection- Mix and match and minimum order should be 12 dresses or $700.

35% on Donna Vinci's Lines- We can offer more discount with higher volumes ordered

3.All vecceli's products are priced and invoiced outside this system in regards wholesale supplies= VECCELIWHOLESALE up to 50% discount

4. Lily and Taylor- Minimum six suit and discount of up to 30% off retail prices

You can only mix and match styles within the specified ranges above. Please ensure you speak to us as there is a wholesale application account process with a wholesale policy you must agreed to before your order is processed.

Woman's Size Chart

Please use our size charts to ensure you receive the sizes you need.

Donna Vinci, Lisa Rene
Size	4	6	8	10	12	14	16	18	20	22	24	26	28	30	32	34
Chest	35.5	36.5	38	39.5	41	42.5	44.5	46.5	49	51.5	54	56.5	59	61.5	64	66.5
Waist	27	28	29.5	31	32.5	34	36	38	40.5	43	45.5	48	50.5	53	55.5	58
Hip	38	39	40.5	42	43.5	45	47	49	51.5	54	56.5	59	61.5	64	66.5	69

Champagne, Champagne Elite, Aussie Austine

Basic Jacket

Size	8	10	12	14	16	18	20	22	24	26	28	30
Length	30	30	30	30 3/4	30 3/4	31 1/2	31 1/2	32 1/4	32 1/4	33	33	33 3/4
Shoulder (point to point)	16 3/4	17 1/8	17 1/2	18	18 1/2	19	19 1/2	20	20 1/8	21 1/4	22	22 1/4
Chest (1" below arm hole)	42	43 1/2	45	47	49	51	53	55	57 1/2	60	60 3/4	63 1/4
Waist	35 1/2	37	38 1/2	40 1/2	42 1/2	44 1/2	46 1/2	48 1/2	51 1/2	53 1/2	54 1/4	56 1/4
Low Hip (below waist 8")	45	46 1/2	48	50	52	54	56	58	60 1/2	63	63 3/4	66 1/4
Bottom	46	47 1/2	49	51	53	55	57	59	61 1/2	64	64 3/4	67 1/4
Arm hole (curve)	22	22 1/2	23	23 1/2	24	24 1/2	25	25 1/2	26 1/4	27	27 3/4	28 1/2
Sleeve length	24	24	24 1/2	24 1/2	25	25	25 1/2	25 1/2	26	26	26 3/4	26 3/4
Cuff	10 1/4	10 1/2	10 3/4	11	11 1/4	11 1/2	11 3/4	12	12 1/2	12 3/4	13	13 1/4

Basic Skirt

Size	8	10	12	14	16	18	20	22	24	26	28	30
Waist (relaxed)	26	27.5	29	31	33	35	37	39	41.5	44	46.5	49
Waist (stretched)	35.75	37.25	38.25	40.75	42.75	44.75	46.75	48.25	51.25	53.75	56.25	68.25
Low Hip	41.5	43	44.5	46.5	48.5	50.5	52.5	54.5	57	59.5	62	64.5

Milano
Size	8	10	12	14	16	18	16w	18w	20w	22w	24w	26w
Bust	36.5	37.5	39	40.5	42.5	44.5	44.5	46.5	48.5	50.5	52.5	54.5
Waist	27.5	28.5	30	31.5	33.5	35.5	35.5	37.5	39.5	41.5	43.5	45.5
Hips	39.5	40.5	42	43.5	45.5	47.5	47.5	49.5	51.5	53.5	55.5	57.5

GMI, Nubiano,Todd And Olivia, Devine Denim, Church and Choir Group Suits
Size	4	6	8	10	12	14	16	18	16w	18w	20w	22w	24w	26w	28w	30w	32w
Bust	39.5	40.5	41.5	42.5	44	46	48	50	48.5	50	51.5	53	55	57	59	61	63
Waist	25.5	26.5	27.5	28.5	30	31.5	33	35	35	36.5	38	39.5	41.5	43.5	45.5	47.5	49.5
Hips	40.5	41.5	42.5	43.5	45	46.5	48	50	50	51.5	53.5	54.5	56.5	58.5	60.5	62.5	64.5

Harmony/Italia
Size	10	12	14	16	18	16w	18w	20w	22w	24w	26w	28w	30w
Bust	41.5	43	45	47	49	49.5	51.5	53.5	55.5	57.5	59.5	61.5	63.5
Waist	38	39.5	41.5	43.5	45.5	46	48	50	52	54	56	58	60
Lower Hip	44.5	46	48	50	52	52	54	56	58	60	62	64	65
Sleeve Lenght	32.5	32 5/8	32 3/4	32 7/8	33	33 3/8	33.5	33 5/8	33 3/4	33 7/8
Armhole	21.5	22	22.5	23	23.5	23.5	24	24 3/4	25.5	26 1/4

Women's International Conversion Size Chart
	USA	UK	France	Germany	Italy	Austalia	Japan
X-Small	2	4	32	30	36	6	5
Small	4	6	34	32	38	8	7
Small	6	8	36	34	40	10	9
Medium	8	10	38	36	42	12	11
Medium	10	12	40	38	44	14	13
Large	12	14